Improving Communications for the Mobile Workforce

Customer satisfaction, delivered.

The way we work today has changed dramatically over the last decade. Work has essentially become an activity that we can do from almost anywhere (I’m actually writing this blog post from the laundromat). More businesses are getting on board with the idea of remote and flexible workforces, which is made possible by the range of virtual office solutions available to us that make working outside the office much easier. Those who have integrated this model have found:

• Improved employee morale and retention
• Ease in hiring the best workers, not just the ones that are in close proximity
• Ability to reduce office space
• Increased worker productivity
• Reduced carbon footprint (fewer cars driving to and from the office)

Smartphones, tablets, mobile scanning devices, GPS … these have allowed us to increase operational efficiencies, improve communications with our home office and reduce manual tasks. This results in more efficient route accounting, quicker invoicing, better customer service and stronger customer relationships because there’s more time to spend with the customer vs. tackling process issues.

At Econotel, we believe in ShoreTel’s Mobility solutions. Small or large, our customers find unified communications (UC) to be a superior way to operate; in the office or out in the field. Whether it’s VoIP, 3G/4G or cellular, they can stay connected wherever they are in the world.

A mobile device that acts like an office phone.

Seamless communication means successful communication. ShoreTel Mobility gives iOS and Android devices the same productivity-enhancing features that unify communications for workers in the office—like video conferencing with room-based systems, peer-to-peer video, web conferencing, calendar access, CRM integration, instant messaging and presence—as well as desk phone features like extension dialing, conference calling, company directory access, hold and call transfer.

The types of features available to us are ideal for customer-facing roles:

• Easy access to our contacts
• Desktop applications and other programs we use on a regular basis
• IM and chat capabilities
• Web-based applications for presentations (voice and video), and screen sharing

Unified communications offers the transparency we want, and the opportunity to provide outstanding customer service, accuracy and responsiveness regardless of our location. For information about better mobile communication for your field workers, the ways ShoreTel solutions can help you improve lines of communication, or to schedule consultation, simply email us or call (401) 435-4900.

Tags: unified communications, uc, cloud computing, voice and data communications, IP telephony, video conferencing, voice mail, messaging, presence, ShoreTel, VoIP, data communications, mobility, BYOD, tablets, Smartphones, integrated communications, cloud services, telephony, unified messaging, web chat, IM, instant messaging